SHipping

All items are posted Royal Mail First Class. Royal Mail aim to deliver First Class deliveries the next working day including Saturdays (However this can take up to working 2 days).

The delivery times detailed above is an estimation of how long Royal Mail will take to deliver your item. This does not include the time needed for Mermaids & Roses to pack and post your order.

If your order is placed between Monday and Friday we aim to pack and post your order within 48 hours. Orders typically take between 2 and 4 days to arrive with you.

NB. In an effort to reduce the environmental impact of this business, Mermaids & Roses will look to reuse packing materials where possible. However we will always make sure that your order will arrive with you safely and undamaged.

returns

You can return any item for a refund, or you can exchange it for a different product within 14 days of receiving your original order. Before you return your item please make sure they are unused, in their original packaging and in a salable condition, with any labels and tags still attached.

Email orders@mermaidsandroses.co.uk to state the reason for the return and when we are likely to receive it. We aim to process all returns as quickly as possible. Once we have received your package, your return should be processed within 14 working days. We’ll send you an email to let you know once we’ve processed your return with the details of any refunds and exchanged items.

The cost of returning the goods to us is your responsibility. The goods are your responsibility until they reach us here, so please make sure it is packed well, and we also advise using a trackable shipping service. The original shipping charges are non-refundable unless the goods are damaged or incorrect.